Privacy Policy

1. Information we collect

We collect information you give us directly, and a small amount automatically when you use our website.

Category	Examples
Contact details	Name, phone number, email address
Identity documents	Driving license, government photo ID, address proof — collected for verification and permit paperwork
Booking details	Trip dates, vehicle chosen, number of travellers, special requests
Payment information	Processed by our payment partner; we do not store full card details on our own servers
Website usage	Pages visited, browser type, general location — collected via standard analytics

2. How we use your information

To process and confirm your booking, and communicate with you about it.
To verify your identity and, where applicable, prepare Inner Line Permit paperwork on your behalf.
To provide support during your rental, including breakdown assistance.
To improve our website, vehicles, and services based on how they're used.
To meet legal and regulatory record-keeping requirements applicable to vehicle rental businesses.

3. Who we share information with

We do not sell your personal information. We share it only where necessary to deliver our service:

Permit authorities — for Inner Line Permit applications, where your trip requires one.
Payment processors — to securely handle payments and refunds.
Insurance providers — in the event of a claim related to your rental.
Government or law enforcement — only where required by law.

4. Data storage & security

Your information is stored on secured systems with restricted access. Identity documents collected for verification are retained only as long as necessary for the booking and any applicable legal record-keeping period, after which they are securely deleted.

5. Cookies

Our website uses basic cookies to remember preferences and understand how visitors use the site. You can disable cookies through your browser settings; some features of the site may not work as expected if you do.

6. Your rights

You can ask us to:

Share a copy of the personal information we hold about you.
Correct any information that's inaccurate or outdated.
Delete your information, once it's no longer needed for a booking or legal requirement.

To make any of these requests, contact us using the details at the bottom of this page.

We only ever ask for identity documents to verify a booking or prepare permit paperwork — never over unsecured channels like WhatsApp or SMS. If you're ever unsure whether a request is genuinely from us, call our office directly to confirm.

7. Data retention

We retain booking and identity records for as long as required by applicable tax, insurance, and regulatory obligations, after which they are deleted or anonymized.

8. Children's privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact us

For any privacy-related questions or requests, reach us at +91 98200 12345 or visit us at our office in Leh, Ladakh.