Plans change, and mountain weather has a say too. Here's exactly how cancellations, rescheduling, and refunds work for packages and bike rentals booked with Auriga.
Cancellations are free of charge up to 72 hours before your scheduled pickup. Outside that window, the following applies:
| When you cancel | Refund |
|---|---|
| 72+ hours before pickup | Full refund |
| 24–72 hours before pickup | 50% refund |
| Under 24 hours or no-show | No refund |
Cancellations are free of charge up to 48 hours before your scheduled pickup. Outside that window, the following applies:
| When you cancel | Refund |
|---|---|
| 48+ hours before pickup | Full refund |
| 12–48 hours before pickup | 50% refund |
| Under 12 hours or no-show | No refund |
Security deposits are released within 48 hours of a clean, on-time, undamaged return. Deductions may apply for fuel shortfall, late return, or damage beyond normal wear and tear, as outlined in our Terms & Conditions.
Need to shift your dates rather than cancel? We allow one free reschedule per booking, provided the request is made before your applicable free-cancellation window closes and subject to vehicle availability for the new dates. Rescheduling within the cancellation window is treated as a cancellation under the tables above.
Ladakh's high passes — Khardung La, Chang La, and others — can close without much notice due to snowfall or landslides. If your trip is affected by a genuine road or pass closure beyond your control, we will offer a full refund or a free reschedule, whichever you prefer — no cancellation fee applies in these cases.
Approved refunds are credited to your original payment method within 5–7 business days. Bank processing times beyond this are outside our control.
Call us at +91 98200 12345 or email us with your name and booking date, and we'll confirm the cancellation or reschedule along with any applicable refund.
We may update this policy from time to time. The version in effect at the time of your booking will apply to that booking.